Welcome to Shop Japan website and/or the Shop Japan mobile app operating in the Philippines.
Please note, Shop Japan is represented in the Philippines by the following company:
CTSI Logistics Phils Inc.
Km 14 West Service Road
South Luzon Expressway,
Merville, Paranaque City
CTSI Logistics is responsible for all Invoicing and payment collections. In the following, where and when applicable and appropriate, “Shop Japan Philippines” can be interchanged for “CTSI Logistics Phil Inc.”
Shop Japan Philippines ( www.shopjapan.ph/ and www.shopjapan.com.ph ) owns and operates this/ these website (s). This document governs your relationship with Shop Japan Philippines.
Access to and use of this website and the products and services available through this website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of
any changes we may have made to the Terms of Service.
Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or to all of the website.
2. Customer Policy
consent from your parent(s) or legal guardian(s), you must stop using/accessing this Platform and using the Services.
The collection of customer information will only extend to what is actually needed for order processing and this information will be protected to ensure customer privacy. Customer information will only be kept long as it is required by law or if it is relevant to the purposes of its collection.
Collection of Customer’s Personal Data
The following are collected for the ordering process:
Date of Birth
Alternate Recipient for Delivery
For verification, Shop Japan Philippines reserve the right to request for documentation in terms of information the customers’ provide.
Shop Japan Philippines can only collect customer information if it is voluntarily submitted to us by the customer. Personal information may be accessed and updated any time by each respective customer.
Use of Customer’s Personal Data
Personal information collected will be used for order processing and for analysis in terms of better service for customers.
Browsing our web sites also allows us to automatically receive customer’s computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Withdrawal of Consent
For any objections regarding Shop Japan Philippines’s continual use and/or disclosure of customer’s personal information, please contact us.
Please keep in mind that Shop Japan Philippines’s services may be limited if a customer decides to communicate his/her withdrawal of personal information for the purposes and in the manner as stated earlier. Depending on the nature of customer objection, Shop Japan Philippines may not be able to provide its service to the respective customer.
Security of Customer’s Personal Data
Ensuring all information collected will be safely and securely stored is a priority at Shop Japan Philippines.
Customers are advised not to share their Shop Japan Philippines account password to anyone. It is also advisable to use unique numbers, letters and special characters upon password creation. Customers are accountable for their actions if they wish to share their password with others. Shop Japan Philippines shall not be liable for any transaction arising from the
unauthorized or illegal use of the password of a customer.
Changes to Customer Policy
You must not misuse this website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the
rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and Shop Japan Philippines will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
You agree and undertake NOT to:
(a) impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation
with any person or entity;
(b) use the Platform or Services for illegal purposes;
(c) attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Platform or Services;
(d) post, promote or transmit through the Platform or Services any Prohibited Materials;
(e) interfere with another’s utilization and enjoyment of the Platform or Services;
(f) use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Platform’s data or damage or interfere with the operation of another Customer’s computer or mobile device or the Platform or Services; and
(g) use the Platform or Services other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards and any other applicable laws.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this website remains the property of Shop Japan Philippines or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Shop Japan Philippines and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.
4. Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms
Accuracy of Billing and Shipping Information
In order to contract with Shop Japan Philippines, you must be of legal age. When placing an order you undertake that all details you provide to us are true and accurate. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information so that we
Certain products may be available exclusively online through the website. These products may have limited quantities. In case the product becomes out of stock after an order has been placed, we will contact the customer to offer two options: a) order another product of equal or greater value, or b) get a full refund.
We have made every effort to display as accurately as possible the colors and images of our
products that appear at the store. We cannot guarantee that your computer monitor’s display of
any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.
We reserve the right to discontinue any product at any time. Any offer for any product made on this site is void where prohibited.
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any
information in the Service or on any related website is inaccurate at any time without prior notice
(including after you have submitted your order).
We accept cash-on-delivery, credit cards (Visa, Mastercard, JCB, American Express), debit cards (Bancnet, Megalink) and bills payment (online banking or over-the-counter) with our partner banks. The transaction is in Philippine Peso. When you pay online using debit or credit card, your payment will be received and processed securely through Pesopay, Paypal or any of
our third-party payment gateway service providers. You understand that your purchase information (i.e., reference number, and amount) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Shop Japan Philippines neither collects any
debit or credit card information nor stores any form of debit or credit card details in our servers.
Credit card information is always encrypted during transfer over networks.
7. Delivery and Shipping
We will deliver right at your doorstep. For Metro Manila, delivery is 5 to 7 business days and outside Metro Manila within 10 business days. Delivery costs will be charged in addition; such additional charges will be displayed where applicable and will be included in the ‘Total Cost’.
8. Pricing and Availability
We reserve the right to adjust the pricing of our items at anytime, without any notice. Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the
order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Please call customer service at +63 2 7795271 to initiate a cancel request
10. Damages and Claims
Please inspect your items before signing the delivery receipt. If damage has been found, please inform the courier for noting on the delivery receipt. We will not warrant any damage claims that have not been noted at the point of delivery. You must contact our customer service representative within 24 hours upon receipt of the item to report damage if any. Also, returns are only accepted if there are indeed damages/defects found on the product/s.
11. Exchange, Returns and Refunds
Please call Customer Care at +63 2 7795271 to initiate a return or exchange request within 39 calendar days of receipt of your item. Should you decide to return or exchange an item, which will be picked up our by couriers. Please note that we reserve the right to refuse return, replacement or refund if it has been evaluated by our Quality Control that the items went through abuse and/or misuse.
Only the total amount of the products ordered will be refunded. Shipping fee is not included.
Refunds will be processed within 7 days upon receipt of the returned item.
In returning the product, you will pay for the postage.
If your product has not been shipped before cancellation, the shipping fee is refundable
The following is the procedure that must be followed for Postal / Courier Returns:
Please ensure you have Spoken with Shop Japan Philippines Customer Care and have organised the item to be returned.
Please ensure you obtain a Customer Reference Number from Customer Care.
The item needs to pack in either the original packing or similar packing to ensure safe transport of the item(s)
Inside the package you need to include the DN (delivery note), OR (official receipt) both should be original copies and 2 valid government IDs (photocopy)
Please display your name on the outside of the package with your Customer Reference Number and Indicate “SHOP JAPAN PHILIPPINES RETURN”
Please indicate Return address; KM 14 West Service Rd, South Luzon Expressway, Merville
Paranaque City 1700 Telephone No: (63-2) 823-0373 loc 706
Office Hours for Accepting Return:
*Monday – Friday, 10am to 4pm (Unavailable on Holidays
IF Customer will personally return the item/s:
Please Note:, Building Policy: No Slippers / No Sleeveless / No Shorts
Please ensure the following is brought with you:
Original copy of Official Receipt
Original copy of Delivery Receipt (the one contains the order details)
Item/s to be returned with the Customer’s name in the packaging.
Identification (should be a government issued photo ID)
Look for Miss Grace Imee Gallamaso
*Globe – 09773482908
*Sun – 09325621256
12. Disclaimer of Liability
The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, Shop Japan Philippines and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be
implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.
This does not affect Shop Japan Philippines’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
13. Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice. Disclaimer as to ownership of trade marks, images of personalities and third party copyright Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with Shop Japan Philippines and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners.
Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to shopjapan.ph
You agree to indemnify, defend and hold harmless Shop Japan Philippines, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this website or your breach of the Terms of Service.
Shop Japan Philippines shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments through +63 2 7795271.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
19. Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and shopjapan.ph Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Shop Japan Philippines. The applicable provisions of Republic Act No. 10175 otherwise known as the Cybercrime Prevention Act of 2012 are deemed incorporated in these terms and conditions.